Template: replace every highlighted item with your confirmed terms before you launch. Nothing on this page is a promise until you've reviewed it.
Shipping
We ship to the countries available at checkout. Shipping options and costs for your address are shown at checkout before you pay.
Processing time
Orders are usually processed within [X business days] of payment. You'll receive an email when your order ships, with tracking information where available.
Delivery times
Estimated delivery times are [X–Y business days] after dispatch, depending on your location. These are estimates and can be affected by carriers, holidays or customs.
Customs and import duties
[State who pays any duties or taxes for orders shipped outside your home market.]
Returns
If you're not happy with your purchase, you can request a return within [X days] of delivery.
- Items must be [condition, e.g. unused and in their original packaging].
- To start a return, contact us with your order number.
- Return shipping costs are paid by [the customer / us], unless the item arrived damaged or incorrect.
Refunds
Once we've received and checked your return, refunds are issued to the original payment method within [X days].
Damaged or incorrect items
If your order arrives damaged or isn't what you ordered, please contact us within [X days] with your order number and photos so we can put it right.
Your rights
This policy doesn't affect your statutory rights as a consumer. If you're in the EU or UK, you generally have the right to withdraw from an online purchase within 14 days of delivery. [Have this section checked so it matches the law where you sell.]
Questions
For anything about shipping or returns, please contact us.
